Returns & Refunds policy

🐾 Purr Refund Policy

At Purr, your comfort, safety, and satisfaction come first. Because our products are intimate in nature, we’ve created a refund policy that protects both our customers and our quality standards.

💌 Change of Mind

Due to hygiene reasons, we do not offer refunds or exchanges for change of mind once an item has been opened or used.

If your item is unused, unopened, and in its original packaging, you may request a return within 14 days of delivery.

To be eligible:

• Item must be unused and sealed

• Packaging must be intact

• Proof of purchase is required

Return shipping costs are the responsibility of the customer.

🛠 Faulty or Damaged Items

We’ve got you covered.

If your item arrives faulty, damaged, or not working as intended, please contact us within 14 days of receiving your order.

We will offer:

• A replacement, or

• A full refund, depending on the situation

To help us resolve things quickly, please include:

• Your order number

• A description of the issue

• Photos or videos (if possible)

🚫 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used products

• Items without original packaging

• Products not purchased directly from Purr

📦 How to Request a Return

Email us at general@letspurr.com.au with your order details and reason for return.
Our team will guide you through the next steps 💖

💳 Refund Processing

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to your original payment method

💕 Our Promise

We’re here to create a safe, empowering space for women to explore pleasure confidently. If something isn’t right, we’ll always do our best to make it right.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail general@letspurr.com.au